KnowAll is a Knowledge Base support center theme package with intuitive features, KnowAll helps you reduce support queries and have happier customers.

By offering self-service support with a knowledge base, tutorials and troubleshooting, customers can help themselves without having to raise a support ticket. This frees up time for you and your support team.

Find out where your customers need help and fix it. The Knowledge Base analytics tool allows you to visualize visitor interaction, see what content is working and what is letting you down. Analyze view counts, feedback, search patterns and topics which result in the most queries.

It isn’t rocket science, but it is powerful and extremely useful for knowing where you should spend your time such as writing new articles where visitors are not finding results or refining existing content where visitors are raising a support ticket.

• Knowledge base articles with shortcode builder for styling
• Categories and subcategories
• Search widget with auto-complete
• User feedback on how helpful your articles are
• Detailed analytics on article usefulness, search terms, and how often readers still need live support
• Transfer customers to live support and track which articles result in live support requests
• Dedicated blocks and shortcodes to help format your knowledge base articles
• Dedicated widgets for a table of contents, search, and more
• Add attachments to knowledge base articles
• Make all or parts of your knowledge base private (that is, for logged-in users only).
• Lots of smaller features.